ApplyItalian speaking Customer Advisor - Remote in Greece
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💎 Seniority level: Entry, Previous experience in customer service or a similar role is preferred.
📍 Location: Greece
🔍 Industry: Customer Service
🏢 Company: Patrique Mercier Recruitment PT
🗣️ Languages: Italian, English
⏳ Experience: Previous experience in customer service or a similar role is preferred.
🪄 Skills: Customer serviceAttention to detailOrganizational skillsInterpersonal skillsProblem-solving skillsFluency in EnglishStrong communication skills
Requirements:
- Fluency in Italian and English; knowledge of additional languages is an advantage.
- Previous experience in customer service or a similar role is preferred.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Problem-solving skills to effectively address customer inquiries and issues.
- Detail-oriented with strong organizational abilities.
- Interest in customer service and a genuine desire to help others.
- A reliable internet connection and a suitable workspace for effective remote working.
Responsibilities:
- Provide exceptional remote customer support to Italian-speaking clients.
- Respond to inquiries and address customer concerns with professionalism and efficiency.
- Assist customers through the purchasing process, offering detailed product information and recommendations.
- Manage customer complaints and ensure satisfactory resolutions.
- Keep updated on product features, specifications, and promotional offers to better assist customers.
- Collaborate with team members to continually improve service delivery and customer satisfaction.
- Document customer interactions accurately for quality assurance and follow-up purposes.
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