German speaking Technical Support Customer Representative - Remote in Greece

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Requirements:

• Fluency in German and English, both written and spoken, with excellent communication skills.
• Previous experience in technical support, customer service, or a similar role is preferred.
• Strong technical aptitude and the ability to simplify complex information for customers.
• Outstanding problem-solving skills and a commitment to customer satisfaction.
• Ability to work independently and thrive in a remote working environment.
• Familiarity with CRM tools and basic troubleshooting techniques is a plus.
• Availability to work flexible hours, including possible evenings and weekends, as required.

Responsibilities:

• Respond to technical support requests from German-speaking customers through phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot customer issues, delivering effective solutions to improve user experience.
• Maintain accurate records of all customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Provide product knowledge, user guidance, and best practices to enhance customer satisfaction.
• Assist in creating and updating support documentation and FAQs to facilitate customer access to information.
• Engage in ongoing training to stay updated on product features and advancements.