Danish speaking Technical Support Representative - Remote in Greece

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Requirements:

• Fluency in Danish, with strong verbal and written communication skills.
• Prior experience in technical support or customer service is preferred.
• Excellent analytical and troubleshooting skills.
• Ability to multitask and work effectively in a remote environment.
• Familiarity with technical concepts and troubleshooting methods.
• Experience with support software and CRM systems is a plus.
• A customer-centric mindset and a passion for helping others.

Responsibilities:

• Offer outstanding technical support to Danish-speaking clients via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to our products.
• Guide clients on product usage, features, and best practices.
• Collaborate with technical teams to escalate high-level issues and enhance service processes.
• Document customer interactions and solutions in our support ticketing system.
• Stay informed about product updates and emerging technologies to provide informed support.
• Engage in continuous training and development opportunities to improve personal skills and team performance.