ApplyCustomer Support Executive (Remote in United States)
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💎 Seniority level: Executive, Minimum 2 years
📍 Location: United States
💸 Salary: 40000.0 - 44000.0 USD per year
🔍 Industry: B2B marketplace, diamond industry
🏢 Company: Nivoda👥 251-500💰 $51,000,000 Series C 4 months agoMarketplaceLogisticsJewelrySupply Chain ManagementPrecious Metals
🗣️ Languages: English
⏳ Experience: Minimum 2 years
🪄 Skills: Problem SolvingCustomer serviceMultitaskingCross-functional collaborationCustomer support
Requirements:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organized and able to multitask across different platforms.
- Proactive and forward-thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
Responsibilities:
- Focus on resolving customer issues and ensure swift response times.
- Adapt to changes in the fast-paced environment.
- Answer customer inquiries via live chat, WhatsApp, and email.
- Handle day-to-day client issues related to logistics, orders, and website bugs.
- Measure performance through team KPIs, including resolution and response time.
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