Customer Service Team Lead (US-Based/Remote)

Posted about 1 month agoViewed

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💎 Seniority level: Lead

📍 Location: Argentina. Brazil. Mexico. Colombia. Chile

🔍 Industry: ECommerce

🏢 Company: Paired

🪄 Skills: Customer serviceCoachingTroubleshootingCross-functional collaborationTeam management

Requirements:

Experience with e-commerce brands managing teams of agents.
Experience reviewing standard operating procedures (SOPs).
Experience looking over customer service tickets.
Knowledge on managing KPIs of the team for improvements.

Responsibilities:

Overseeing the daily operations of the customer service team.
Tracking key performance indicators (KPIs) and preparing reports on team performance.
Identifying areas for improvement in customer service processes.
Collecting and analyzing customer feedback for product and service enhancements.
Troubleshooting technical or design issues in Funnelish and Checkout Champ.
Collaborating with other departments to ensure seamless customer experience.