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Account Manager - North America
Posted about 1 month agoViewed
💎 Seniority level: Manager, 3 - 5 years
🔍 Industry: Marketing SaaS
🏢 Company: Ahrefs👥 101-250Digital MarketingSearch EngineSEO
🗣️ Languages: English
⏳ Experience: 3 - 5 years
Requirements:
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency
Responsibilities:
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
- Keep up to date with industry news and marketing trends
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