Klantenservicemedewerker Remote HEMA - Griekenland

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Requirements:

• Fluency in Dutch is essential
• proficiency in English is an asset
• Previous experience in customer service or retail is preferred
• Strong communication skills with a customer-focused approach
• Ability to handle inquiries efficiently and empathetically
• Familiarity with CRM systems and standard office applications
• Self-motivated and capable of working independently in a remote setting
• Strong problem-solving skills and a can-do attitude

Responsibilities:

• Deliver excellent customer support to Dutch speaking clients through various communication channels
• Assist customers with inquiries concerning orders, product information, and company policies
• Effectively resolve customer complaints and ensure high levels of satisfaction
• Maintain accurate records of customer interactions and feedback in the CRM system
• Collaborate with team members and other departments to optimize service delivery
• Stay informed about product offerings, promotions, and company updates
• Promote a positive and professional image of HEMA through all customer interactions