ApplyClient Support Manager - Bilingual (French)
Posted about 1 month agoViewed
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📍 Location: Canada
🔍 Industry: Professional Services, Information Technology
🏢 Company: CMiC👥 501-1000ComputerSoftware
🗣️ Languages: French, English
🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingTime ManagementTroubleshootingClient relationship managementTechnical support
Requirements:
- French Language certification
- College/University Degree in Business, Commerce, or Computer Science preferred
- Knowledge of case ticketing system
- Strong analytical and problem-solving skills
Responsibilities:
- Manage day-to-day critical issues and share progress with clients and internal teams
- Coordinate and participate in regular conference calls with clients
- Identify and prioritize key issues and discussions regarding upgrades
- Maintain business partner and contact information
- Observe and escalate outstanding key support issues
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