Technical Support Specialist

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Requirements:

• 1-2 years working in a tech support role preferred.
• Experience troubleshooting Microsoft's currently supported desktop operating systems and hardware.
• Basic level of technical knowledge in installation, setup, maintenance, and troubleshooting support services for desktops, laptops, and tablets.
• Excellent customer service and effective communication skills.

Responsibilities:

• Receive incoming reports of issues and create tickets accordingly.
• Identify, diagnose, and resolve IT problems.
• Create and maintain documentation for troubleshooting resolutions through the help desk management system.
• Installation/support of Microsoft PC systems and business applications.
• Collaborate closely with other teams inside the IT team.
• Provide knowledge and support regarding best practices and system questions.