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Servicing Strategy Manager
Posted about 1 month agoViewed
💎 Seniority level: Manager
🔍 Industry: Financial Services
🏢 Company: Splash Financial👥 101-250💰 $44,300,000 Series B over 3 years agoEducationFinancial ServicesFinTech
🗣️ Languages: English
Requirements:
- Extensive collections knowledge with a deep understanding of best practices in consumer lending, debt recovery, and regulatory considerations.
- Strong analytical skills with experience in data analysis, reporting, and strategy development to drive business outcomes.
- Experience with A/B testing and experimentation to refine collections outreach, optimize repayment plans, and improve borrower engagement.
- Proficiency in data tools and technology such as SQL, Python, Looker, or other analytics platforms to track performance and develop insights.
- Innovative mindset with the ability to rethink traditional servicing approaches and implement targeted, scalable solutions to improve repayment.
Responsibilities:
- Develop, implement, and track collections initiatives by leveraging data insights, segmentation, and behavioral modeling to enhance repayment strategies.
- Analyze and test recovery strategies to optimize outreach methods, timing, and engagement channels for improved borrower repayment rates.
- Track and report on initiative success through robust performance monitoring, A/B testing, and KPI analysis, ensuring data-driven decision-making.
- Identify and report on collections metrics and trends to proactively improve servicing performance and identify areas for intervention.
- Collaborate across teams including Product, Credit, Compliance, and Servicing Operations to enhance repayment strategies, integrate automation, and explore digital-first solutions.
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