Italian Speaking Customer Service For Worldwide Online Streaming Service -Remote

View full description

Requirements:

• Fluency in Italian and English; knowledge of additional languages is a plus.
• Prior experience in customer service, preferably with online services or streaming platforms.
• Strong communication skills and a customer-centric attitude.
• Technical proficiency, particularly with streaming services and digital platforms.
• Proficiency in CRM systems and basic computer applications.
• Ability to work independently in a remote setting and manage time effectively.

Responsibilities:

• Deliver outstanding customer service to Italian-speaking users via phone, email, and chat regarding streaming service inquiries.
• Assist customers with account management, subscription issues, and troubleshooting technical problems.
• Maintain accurate records of customer interactions and document complaints and resolutions in the CRM system.
• Collaborate with technical teams to resolve complex customer issues professionally and efficiently.
• Stay updated on service features, promotional offers, and content availability to provide informed assistance.
• Cultivate and maintain positive relationships with customers to encourage loyalty and satisfaction.