Seasonal Call Center Agent-24/7 Call Center

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Requirements:

• HS Diploma or GED is required.
• Minimum of 2 years of customer service experience in a phone-based role.
• Experience in the home services industry is preferred.
• Ability to multitask by completing phone and computer work simultaneously.
• Typing speed of at least 40 words per minute is required.
• Proficiency with Microsoft Office or Google Suite is necessary.
• Must have a clear, kind, and energetic phone presence.
• Ability to work in a fast-paced environment and remain organized.
• Must be a U.S. Resident.

Responsibilities:

• Answer inbound calls and schedule service appointments.
• Respond to and resolve voicemail messages, abandoned and missed calls from customers.
• Respond to customer requests via email, webchat, and text.
• Deliver call scripts clearly, being compelling and personable.
• Adhere to company plans for resolving customer complaints quickly.
• Maintain and update customer database with accurate information.
• Communicate with dispatch to ensure customers receive five-star service.
• Provide additional support to the team as needed.