Dutch Speaking Customer Service for Automotive Industry - Remote

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Requirements:

• Fluency in Dutch and English
• Experience in customer service, preferably in the automotive sector or related industries.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency with CRM systems and basic computer applications.
• Detail-oriented with strong organizational skills.
• Able to work independently and manage time effectively in a remote environment.

Responsibilities:

• Deliver high-quality customer service to Dutch-speaking customers through various channels, including phone, email, and chat.
• Assist customers with inquiries, product information, troubleshooting, and service-related issues.
• Accurately document all customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to resolve complex customer issues in a timely manner.
• Stay informed about automotive products and industry trends to provide knowledgeable assistance.
• Foster strong relationships with customers, promoting loyalty and satisfaction.