Operations Support Associate (Remote - Medical Data Entry)

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Requirements:

• 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support.
• Confidence to own your role and propose solutions.
• A results driven attitude with a proven track record of exceeding performance indicators.
• Strong technical skills and comfort with utilizing multiple technology platforms.
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker.

Responsibilities:

• Own key Ops Support initiatives.
• Proactively monitor and report on key operational support processes and metrics.
• Support a team of documentation analysts by troubleshooting and monitoring project progress.
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations.
• Work with partnered health plans to understand program denials and flag enrollment issues.
• Provide backend support for transitions of care and referrals.
• Communicate clearly and timely with the care team regarding enrollment changes.