ApplyCustomer Service Representative - VA / Admin Support - #34116
Posted about 1 month agoInactiveViewed
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💎 Seniority level: Entry, Previous experience in customer service, call centers, or hospitality is a plus
📍 Location: Philippines, PH Time, NOT STATED
🔍 Industry: Transport and Car Rental
🏢 Company: Manila Recruitment👥 11-50Staffing AgencyConsultingHuman ResourcesRecruitingSocial Media
🗣️ Languages: English
⏳ Experience: Previous experience in customer service, call centers, or hospitality is a plus
🪄 Skills: Customer serviceAttention to detailMultitaskingProblem-solving skillsTroubleshootingStrong communication skillsCRM
Requirements:
- Previous experience in customer service, call centers, or hospitality is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and handle multiple tasks efficiently.
- Excellent attention to detail and problem-solving skills.
- Comfortable using online booking systems and CRM tools.
Responsibilities:
- Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
- Manage and confirm incoming booking requests accurately and efficiently.
- Provide clear and helpful information regarding services, pricing, and availability.
- Handle customer concerns or complaints, ensuring quick and effective resolution.
- Coordinate with drivers and logistics teams to ensure timely service delivery.
- Maintain accurate customer records and update booking details in the system.
- Assist in troubleshooting any booking or operational issues as they arise.
- Ensure high levels of customer satisfaction by delivering a positive service experience.
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