Customer Service Representative - Transport and Car Rental - #34116

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Requirements:

• Previous experience in customer service, call centers, or hospitality is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Excellent attention to detail and problem-solving skills.
• Comfortable using online booking systems and CRM tools.

Responsibilities:

• Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
• Manage and confirm incoming booking requests accurately and efficiently.
• Provide clear and helpful information regarding services, pricing, and availability.
• Handle customer concerns or complaints, ensuring quick and effective resolution.
• Coordinate with drivers and logistics teams to ensure timely service delivery.
• Maintain accurate customer records and update booking details in the system.
• Assist in troubleshooting any booking or operational issues as they arise.
• Ensure high levels of customer satisfaction by delivering a positive service experience.