Portuguese Speaking Customer Service Positions for Imperial Brands - Remote

View full description

Requirements:

• Fluency in Portuguese and English; knowledge of additional languages is a plus.
• Experience in customer service roles, preferably in a remote capacity.
• Strong communication skills and a commitment to providing excellent customer experiences.
• Familiarity with CRM systems and basic computer applications.
• Detail-oriented with effective organizational and time management skills.
• Ability to work independently and effectively in a remote work environment.

Responsibilities:

• Provide high-quality customer service to Portuguese-speaking customers through various channels, including phone, email, and chat.
• Assist with product inquiries, order processing, and issue resolution with professionalism and care.
• Maintain accurate documentation of customer interactions in the CRM system for effective tracking and management.
• Collaborate with other teams to resolve customer issues and improve service quality.
• Stay updated on product lines, industry trends, and company policies to provide informed assistance.
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty.