Sr. Salesforce Business Analyst

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Requirements:

• 5+ years of experience as a Salesforce Business Analyst or similar Salesforce role.
• Expert knowledge of Salesforce capabilities and best practices.
• Expertise in Sales Cloud, Service Cloud, and Flow automation.
• Strong understanding of Salesforce data structures and integrations.
• Experience leading cross-functional projects and stakeholder engagement.
• Proficiency with process mapping, user stories, and stakeholder management.
• Experience working in Agile environments and collaborating with development teams.
• Salesforce certifications (at least one of the following): Salesforce Business Analyst, Advanced Admin, or Platform App Builder.
• Solid understanding of the capabilities and best practices of marketing automation platforms such as SFMC, HubSpot, Marketo, or Pardot.
• Comprehensive understanding of each activity in the lead-to-cash process from systems, business, and procedural viewpoints.
• Proficiency in writing advanced spreadsheet functions.

Responsibilities:

• Lead discovery sessions with stakeholders to gather and document complex business requirements.
• Design scalable Salesforce solutions that optimize business processes.
• Lead cross-function projects and drive Salesforce enhancements.
• Develop and refine user stories, process flows, and system requirements.
• Partner with Salesforce Admins, Developers, and Business Leaders to deliver high-value solutions.
• Analyze and improve existing Salesforce processes, ensuring alignment with industry best practices.
• Conduct user acceptance testing (UAT) and drive adoption strategies.
• Provide mentorship and guidance to junior analysts.
• Stay updated on Salesforce innovations and recommend enhancements.
• Provide training and documentation for end-users.
• Present outcomes to leadership teams upon project completion.