Spanish Speaking Customer Service For Car Rental Company - Remote

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Requirements:

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Previous experience in customer service, preferably in the car rental or travel industry.
• Excellent communication and problem-solving skills.
• Familiarity with CRM systems and basic software applications.
• Detail-oriented with strong organizational abilities.
• Ability to work independently and manage time effectively in a remote environment.

Responsibilities:

• Provide high-quality customer service to Spanish-speaking clients regarding car rental inquiries and bookings.
• Assist customers in understanding rental policies, pricing, and vehicle options.
• Handle booking modifications, cancellations, and customer complaints with professionalism and care.
• Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
• Collaborate with internal teams to resolve customer issues seamlessly.
• Stay updated on promotions, policies, and procedures to provide informed assistance.