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Technical Consultant - Customer Success
Posted about 1 month agoViewed
📍 Location: Portugal
💸 Salary: 34000.0 - 40000.0 EUR per year
🔍 Industry: Software Development
🏢 Company: Salsify👥 501-1000💰 over 2 years ago🫂 Last layoff over 2 years agoManagement Information SystemsE-CommerceCloud ComputingAnalyticsSoftware
🗣️ Languages: English
Requirements:
- Experience navigating the complexities SMB and large enterprise clients face when launching a new platform
- Passion for making customers successful and excited to work in a customer-centric environment
- Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
- Curiosity and willingness to learn with the ability to grasp and make effective use of knowledge quickly
- Thoughtfully communicates new concepts to diverse audiences and adapts to changing circumstances
- Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
- Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
Responsibilities:
- Lead the technical engagement (consult, solution, configure, and execute) of customer technical requests to unblock technical challenges that may block customers from adopting and realizing value with Salsify
- Build strong relationships with key stakeholders within customer organizations, including executives, and end-users, to understand their needs and align our solutions accordingly to deliver results
- Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
- Work cross-functionally with Customer Success Managers, Renewal Managers, Implementation Consultants, and other teams to ensure customers are set up to achieve established metrics/goals
- Deliver results in helping achieve company GRR, DRR, and positive NPS score targets across PXM customers.
- Deliver engagements on time and within scope
- Grow, maintain, and demonstrate a core working knowledge of an ever-evolving software solution while working collaboratively with colleagues to build shared knowledge
- Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
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