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Operations Manager South East Asia
Posted about 1 month agoViewed
💎 Seniority level: Manager, 5 years
📍 Location: Around the world
💸 Salary: 30000.0 - 50000.0 USD per year
🔍 Industry: AI training and application
🏢 Company: Invisible Technologies👥 101-250💰 Seed almost 4 years agoInformation ServicesProject ManagementInformation Technology
🗣️ Languages: English
⏳ Experience: 5 years
Requirements:
- At least 5 years of experience in operations management, preferably in a client-facing role
- Proven track record of managing client relationships and delivering exceptional service
- Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
- Strong management and leadership skills and ability to provide guidance and support to a team
- Experience in capacity planning and project management
- Excellent communication skills, both verbal and written
- Ability to work remotely and manage teams without in-person interaction
- Ability to think strategically in complex and difficult situations
- Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules
Responsibilities:
- Manage Strategic Clients Relationships: Oversee operational delivery to a book of clients to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate.
- Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes.
- Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients.
- Manage Large-Scale Teams: Oversee hiring, staffing, and development of sizable project teams. Act as the vital link between our clients and teams throughout Invisible, requiring a strong synthesis of client needs and an eye towards productive collaboration. Onboard new joiners.
- Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team.
- Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability.
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