Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager

Posted about 7 hours agoViewed

View full description

💎 Seniority level: Manager

📍 Location: U.S.

🔍 Industry: Restaurant industry

🪄 Skills: Relationship managementCRMData analyticsCustomer SuccessSaaS

Requirements:
  • Accomplished in building strong relationships.
  • Passionate about technology.
  • Concise communication skills.
  • Obsession with customer satisfaction.
Responsibilities:
  • Act as a constant connection between customers and the company.
  • Ensure clients are successful with Olo's solutions.
  • Build strong relationships with customers.
  • Manage through change effectively.
Apply

Related Jobs

Apply
🔥 Principal Customer Success Manager, Strategic Accounts
Posted about 9 hours ago

📍 USA

🧭 Full-Time

💸 122000.0 - 195000.0 USD per year

🔍 Customer Relationship Management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E about 12 years ago🫂 Last layoff about 1 year agoSaaSAnalyticsMarketingCopywritingSocial Media

  • A personal investment in helping customers succeed.
  • Experience working with large organizations (200+ employees).
  • Experience managing a minimum of $4,500,000 - $5,000,000 ARR.
  • A proven track record of measurably impacting customers’ results with a SaaS platform.
  • Experience with creative problem solving and change management.
  • Experience with cross-team customer advocacy.
  • Ability to autonomously detect and remediate risk.
  • Experience as a Senior CSM or with strategic partnerships.
  • Oversee the customer experience for roughly 35 of HubSpot’s highest-spend and Lighthouse customers with the goals of retention and growth.
  • Build deep relationships at all levels of the customer organization.
  • Use strategic thinking and creative problem solving to help customers reach their business goals.
  • Partner with teams on success planning for growth and risk mitigation.
  • Deliver Executive Business Review presentations for aligning on goals and opportunities.
  • Manage cross-functional resources to reduce friction for customer growth.
  • Identify and nurture opportunities for investment expansion.

Project ManagementCross-functional Team LeadershipStrategic ManagementAccount ManagementChange ManagementCustomer SuccessSaaS

Posted about 9 hours ago
Apply
Apply
🔥 Mid-Market Customer Success Manager (CA)
Posted 1 day ago

📍 California, Oklahoma, Iowa

🧭 Full-Time

💸 75000.0 - 80000.0 USD per year

🔍 EdTech

🏢 Company: Newsela👥 251-500💰 $100,000,000 Series D almost 4 years agoEducationEdTechE-Learning

  • 3+ years experience managing a portfolio of accounts in EdTech.
  • Ability to drive revenue through growth, retention, and expansion.
  • Strong understanding of client goals and advocacy for their success.
  • Experience in client success planning and active listening.
  • Strong product knowledge and regional expertise for relationship building.
  • Strategic planning and execution of client interactions.
  • Experience owning renewals as a CSM at an EdTech company is required.
  • Gainsight and Salesforce (SFDC) experience is a plus.
  • Manage a portfolio of mid-market accounts in California, Oklahoma, and Iowa.
  • Identify client goals and develop partnership plans to achieve them.
  • Drive product adoption, renewal, and expansion using data and customer insights.
  • Ensure clients receive necessary support throughout the Newsela Customer Journey.
  • Collaborate with the Professional Learning team to meet client professional development needs.

Data AnalysisSalesforceAccount ManagementClient relationship managementCustomer Success

Posted 1 day ago
Apply
Apply
🔥 Mid-Market Customer Success Manager (CA)
Posted 1 day ago

📍 California, Oklahoma, Iowa

💸 75000.0 - 80000.0 USD per year

🔍 EdTech

  • Minimum of 3 years experience managing accounts in the EdTech sector with a focus on revenue growth.
  • Ability to understand client goals and advocate for their success.
  • Experience in client success planning, effective communication through discovery questions, and active listening.
  • Strong relationship-building skills and regional expertise.
  • Experience with Gainsight and Salesforce (SFDC) is a plus.
  • Experience owning renewals as a Customer Success Manager in an EdTech company is required.
  • Act as a partner for district leaders managing mid-market accounts in California, Oklahoma, and Iowa.
  • Collaborate with districts to identify goals and develop partnership plans.
  • Utilize data and insights to enhance product adoption, renewals, and expansions.
  • Guide customers through the Newsela Customer Journey, providing support at each stage.
  • Work closely with Professional Learning to tailor training for clients.

Data AnalysisSalesforceAccount ManagementCustomer Success

Posted 1 day ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🔍 Healthcare recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential CareStaffing AgencyHuman ResourcesRecruitingHealth Care

  • 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare.
  • Experience managing and driving post-sales revenue growth and client retention.
  • Strong personal presence, demonstrated in a partner/customer facing role.
  • Empathy for clients with a focus on their success.
  • Organizational skills in prioritizing, scheduling, time management, and meeting deadlines.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
  • Develop trusted, long-term partnerships with key stakeholders at staffing agencies.
  • Identify and execute upsell and cross-sell opportunities.
  • Collaborate with clients to implement effective campaigns and troubleshoot challenges.
  • Be the voice of the customer internally.
  • Identify new opportunities to improve processes and enhance customer engagement.

SalesforceAccount ManagementCRMCustomer Success

Posted 3 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 5 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare revenue cycle management software

🏢 Company: maxRTE👥 1-10ComputerSoftware

  • Bachelor’s degree in business, healthcare, or related field; MBA is a plus.
  • 5+ years' experience in a client-facing or professional services role, preferably within software or healthcare technology.
  • Familiarity with complex healthcare systems, such as Epic, strongly preferred.
  • Ability to develop customer success strategies from data-driven insights.
  • Excellent collaboration and communication skills, able to simplify complex ideas.
  • Experience in leading technical/software integrations and managing documentation.
  • Ability to manage complex projects from inception to KPI measurement.
  • Own a sizable book of business with maxRTE's largest clients, focusing on retention and growth.
  • Conduct monthly or quarterly business reviews becoming a trusted partner.
  • Create regular client-facing reports to highlight ROI and improvement opportunities.
  • Monitor customer data to extract insights and troubleshoot issues.
  • Configure software to meet client needs and become a product expert.
  • Communicate client feedback to support and engineering teams.
  • Lead new client onboardings and integrations.

Project ManagementData AnalysisClient relationship managementCustomer SuccessSaaS

Posted 5 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 6 days ago

📍 U.S. and Canada

🔍 Digital media and advertising technology

NOT STATED
  • Enthusiastically grow revenue and drive adoption of the Basis Platform.
  • Manage accounts strategically and build client relationships.
  • Partner with clients to identify and meet business objectives.
  • Train clients on Basis usage, DSP strategy, and optimization.
  • Define packages and pricing while managing day-to-day operations.

Data AnalysisAccount ManagementRelationship managementSales experienceCustomer Success

Posted 6 days ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 6 days ago

📍 United States

🔍 Fuel Asset Optimization

🏢 Company: Titan Cloud

  • Bachelor's degree in Business, Computer Science or related field.
  • At least 7 years of experience in 2+ high growth technology firms (preferably SaaS) in Customer Success, Account Management, Consulting or Engagement Management.
  • Passionate about Customer Success and driving long-term customer value.
  • Proven track record managing six to seven-figure engagements.
  • Strategic thinker and creative problem solver.
  • Analytical and detail-oriented.
  • Exceptional stakeholder management skills.
  • Superior organizational skills to prioritize multiple tasks.
  • Strong technical aptitude and passion for technology.
  • Ability to work in a high growth environment and navigate ambiguity.
  • Willing to travel up to 25% of the time.
  • Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; this includes seamless customer onboarding, project success, retention, and renewal.
  • Define, drive, and demonstrate the value (ROI) delivered to Titan Cloud’s customer base.
  • Define and oversee lifecycle processes/touchpoints.
  • Deeply understand customers’ objectives and become a trusted advisor.
  • Develop and implement tailored proactive customer programs.
  • Monitor customer engagement to identify risks and prevent churn.
  • Drive customer reference ability and health improvement.
  • Align with sales on strategies and account opportunities.
  • Create and enhance repeatable processes with the Customer Success Team.
  • Manage customer escalations with a methodical approach.
  • Track customer metrics and maintain health scorecards.

Project ManagementAnalytical SkillsAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS

Posted 6 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 7 days ago

📍 United States

🧭 Full-Time

🔍 Technology sector, specifically video surveillance or security solutions

🏢 Company: IPConfigure👥 11-50SecuritySoftware

  • Excellent communication and interpersonal skills, with the ability to foster relationships with customers.
  • Strong analytical skills with experience in using data to drive decisions.
  • Ability to understand customer needs and translate them into actionable plans.
  • Proficient in customer relationship management (CRM) software.
  • Project management skills are a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A passion for customer success and improving user experiences.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in a customer success, account management, or a related role.
  • Experience in the technology sector, particularly in video surveillance or security solutions, is a plus.
  • Serve as the primary point of contact for customers throughout their post-sales lifecycle; ensuring they receive the value expected from IPConfigure's products.
  • Conduct regular check-ins and strategy sessions to optimize usage and address potential issues.
  • Gather customer feedback and share insights with the product team for product improvement.
  • Monitor and report on customer health metrics and renewal forecasts.
  • Analyze customer data and usage patterns to identify opportunities for adoption and expansion of IPConfigure solutions.
  • Collaborate with sales, support, and engineering teams to ensure customer needs are being met.
  • Develop tailored customer success plans to promote product adoption and satisfaction.
  • Assist in the creation of training materials and documentation for customers.

Data AnalysisCRMCustomer Success

Posted 7 days ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 7 days ago

📍 United States, APAC, EMEA

🧭 Full-Time

💸 96800.0 - 135200.0 USD per year

🔍 AI legal tech, financial services

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware

  • 5+ years of customer success experience with at least 3 years in an enterprise CSM role, preferably in financial services.
  • Strong verbal and written communication skills.
  • Skilled at building relationships with decision-makers, including C-suite executives.
  • Ability to learn and distill complex technical concepts.
  • Interest in legal contracts, legal technology, and the private funds space.
  • Develop deep relationships with stakeholders across Ontra’s enterprise customers.
  • Develop, communicate, and execute adoption plans; consult the customer to meet individual needs.
  • Perform strategic business reviews and develop joint success plans.
  • Identify churn risk and work to eliminate that risk.
  • Function as the voice of the customer and provide internal feedback.
  • Demonstrate strong project management skills and attention to detail.

Project ManagementData AnalysisRelationship managementCustomer SuccessSaaS

Posted 7 days ago
Apply
Apply
🔥 Customer Success Manager, Contract Automation
Posted 7 days ago

📍 United States, APAC, EMEA

🧭 Contract

🔍 AI legal tech

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware

  • 2+ years working in a law firm or corporate legal department as a lawyer or paralegal, or 2+ years in customer success, preferably with legal tech or B2B SaaS experience.
  • Excellent written and verbal communication abilities.
  • Highly organized and detail-oriented with time management skills.
  • Strong relationship-building capabilities.
  • Self-starter with a growth mindset, able to adapt in a dynamic environment.
  • Meet with customers regularly to build and maintain relationships.
  • Proactively manage tasks throughout the customer journey to enhance satisfaction.
  • Handle account-specific issues and prepare materials for customer interactions.
  • Collaborate with Sales, lawyer network, and Product teams for a cohesive experience.
  • Monitor and oversee account configurations like auto-emails and invoice groups.
  • Update customer success management tools and conduct call reviews.

Account ManagementClient relationship managementCustomer Success

Posted 7 days ago
Apply