Technical Support Specialist

Posted 5 days agoViewed

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💎 Seniority level: Demonstrated experience in a B2B customer support role

📍 Location: Romania

🔍 Industry: Localization and translation

🗣️ Languages: English

⏳ Experience: Demonstrated experience in a B2B customer support role

🪄 Skills: HTMLCSSJavascriptNginxRESTful APIsTroubleshootingTechnical support

Requirements:

Third-level technical education via degree or certification.
Experience working in a B2B customer support role.
Ability to make decisions for quick and accurate resolutions.
Skills to explain complex problems in simple terms.
Desire to deliver a best-in-class customer support experience.
Customer-centric mindset with problem-solving affinity.
Knowledge of web technologies like HTML, CSS, JavaScript.
Experience troubleshooting web applications.
Working knowledge of RESTful APIs.
Experience with web development tools.

Responsibilities:

Provide best-in-class technical support via email.
Take phone calls for urgent or escalated issues.
Diagnose and solve customer problems, escalating when necessary.
Troubleshoot software and network issues using various tools.
Direct users to relevant product documentation.
Identify gaps in resources and documentation.
Collaborate across teams to solve problems and support customers.
Plan, organize, and prioritize work.
Advocate for product improvement.
Contribute to process and service quality improvement.

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🔧 Requirements

Third-level technical education via degree or certification.
Demonstrated experience in a B2B customer support role.
Ability to make quick and accurate resolutions.
Ability to explain complex problems in simple terms.
Desire to deliver a best-in-class customer support experience.
Customer-centric mindset and affinity for solving problems.
Capacity to empathize with users.
Knowledge of web technologies including HTML, CSS, JavaScript, AJAX, and HTTP.
Experience troubleshooting web applications and technology.
Working knowledge of RESTful APIs.
Experience with web development tools like Chrome Developer Tools.
A home office setup conducive for remote work.

💡 Responsibilities

Provide best-in-class technical support via email.
Handle phone calls for urgent or escalated issues.
Diagnose and solve customer problems, escalating when necessary.
Troubleshoot software and network issues using specific tools.
Direct users to relevant product documentation and resources.
Identify gaps in resources and documentation for future support.
Collaborate across teams to solve problems.
Plan, organize, and prioritize work.
Advocate for product improvement.
Contribute to process and service quality improvement.

HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportDebugging

Posted 5 days ago