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Solutions Architect (Remote, CST)

Posted 29 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States, CST, NOT STATED

💸 Salary: 140000.0 - 168000.0 USD per year

🔍 Industry: Observability and Monitoring

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: AWSGCPJavascriptKubernetes*NixTypeScriptAzureGoGrafanaPrometheusSoftware Engineering

Requirements:
  • 5+ years of experience working on deployment teams using project management techniques.
  • Direct experience with observability (o11y) and best practices for deploying an o11y stack.
  • Proven track record of successful delivery of customer projects, preferably in enterprise o11y implementations.
  • Self-starter, proficient in new skills, with excellent communication abilities.
  • Experience with Kubernetes, cloud platforms (AWS, GCP, Azure), and systems architecture design.
Responsibilities:
  • Provide specialized business and technical consultation to customers using Grafana.
  • Guide customers through training, roadmapping, and consulting to achieve their objectives.
  • Manage the lifecycle of customer onboarding and ensure they derive value from Grafana offerings.
  • Deliver packaged training, support for high-priority customers, and address customer issues.
  • Monitor support requests and act as the voice of the customer, recommending product improvements.
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