Remote Virtual Medical Assistant

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Requirements:

• Minimum 2 year of experience as a virtual assistant or in a similar administrative role.
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment.
• Must be comfortable answering non-clinical medical questions.
• Willing and able to work US hours.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus.
• Fluent written and verbal communication skills in English.
• Ability to learn new software and adapt to changing priorities.
• A positive and professional demeanor with a commitment to providing exceptional customer service.
• Ability to work independently and manage your own time effectively in a remote work environment.

Responsibilities:

• Assist patients via phone calls as well as respond to all chat inquiries.
• Draft and send emails to patients with appointment reminders, test results, or other relevant information.
• Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider.
• Make outbound follow-up calls to pharmacies and other healthcare offices as needed.