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QA Manager, Customer Operations

Posted 7 days agoViewed

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💎 Seniority level: Manager, 10+ years

📍 Location: United States

💸 Salary: 135000.0 - 160000.0 USD per year

🔍 Industry: Digital health and specialty biopharmaceuticals

🏢 Company: Claritas Rx👥 101-250💰 Private almost 4 years agoInformation ServicesService IndustryAnalyticsInformation Technology

⏳ Experience: 10+ years

Requirements:
  • 10+ years in a quality assurance/quality management role at a software company dealing with healthcare data.
  • Experience in establishing a Quality Management System including SOPs and training.
  • Prior CAPA experience with incident reviews and implementing preventive actions.
  • Proven ability to collaborate between professional services and software teams for incident reporting.
  • Lean/Six Sigma training is strongly preferred.
Responsibilities:
  • Establish and maintain a Quality Management System and QA Model.
  • Define a standard QA model to ensure independent QC and documentation for new or updated deliverables.
  • Create detailed test scripts for different testing scenarios.
  • Establish QC process guidelines including hand-offs and documentation.
  • Manage incidents and CAPA processes, tracking issues in productions.
  • Monitor production support tickets to identify trends and improve performance.
  • Review incidents with CX and Dev teams to document root causes.
  • Suggest preventive measures and educate internal teams on actions.
  • Prepare external communications regarding root causes and resolutions.
  • Facilitate hand-offs between CX functional groups.
  • Perform implementation audits against customer contracts.
  • Attend project implementation retrospectives to implement learnings.
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