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Technical Account Manager

Posted 24 days agoViewed

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💎 Seniority level: Proven experience in cloud infrastructure

📍 Location: Remote, Denver

💸 Salary: 82200.0 - 123200.0 USD per year

🔍 Industry: Cloud platform

🏢 Company: DigitalOcean👥 1001-5000💰 $34,913,641 Post-IPO Equity over 3 years ago🫂 Last layoff about 2 years agoVirtualizationDevOpsWeb HostingCloud ComputingSaaS

🗣️ Languages: English

⏳ Experience: Proven experience in cloud infrastructure

🪄 Skills: AWSDockerPythonSQLCloud ComputingGCPGitKubernetesAzureGoREST APICommunication SkillsAnalytical SkillsCI/CDProblem SolvingLinuxTerraformAccount ManagementTroubleshootingAnsibleCustomer Success

Requirements:
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
Responsibilities:
  • Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
  • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
  • Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.
  • Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
  • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.
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