Technical Account Manager

Posted 14 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 75000.0 - 90000.0 USD per year

🔍 Industry: Telehealth

🏢 Company: OpenLoop

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisProblem SolvingClient relationship managementTechnical supportCRM

Requirements:

Bachelor’s degree in Business, Computer Science, or a related field.
3+ years of experience in technical account management, customer success, or a related role, preferably in a B2B environment.
Strong technical background with the ability to understand and communicate complex technical concepts.
Excellent communication and interpersonal skills.
Problem-solving mindset with a proactive approach to identifying client needs.
Experience with CRM software and customer success tools.
Ability to work independently and manage multiple accounts and tasks simultaneously.

Responsibilities:

Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships and satisfaction with OpenLoop’s solutions.
Provide expert-level technical support, troubleshooting complex issues related to products and services.
Guide new clients through onboarding with the implementation team and address post-launch issues.
Conduct training sessions and provide ongoing education as needed.
Monitor client programs and satisfaction, identifying improvement opportunities and proactively addressing issues.
Act as the voice of the client internally for continuous improvement.
Collaborate with sales for contract renewals and upselling.

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