Technical Account Manager

Posted 4 months agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 120000 - 175000 USD per year

🔍 Industry: ERP for product companies

🏢 Company: Rootstock Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SalesforceProduct DevelopmentResource PlanningCommunication SkillsCollaborationProblem SolvingTechnical support

Requirements:

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
5+ years in technical support, IT consulting, or similar roles.
Advanced certifications related to ERP systems and Salesforce.
Experience in customer-facing roles with strong relationship management skills.
Excellent verbal and written communication skills.
Strong analytical and diagnostic skills.

Responsibilities:

Become an expert in Rootstock's Architecture.
Provide a direct relationship with senior technical resources to resolve complex issues.
Relay technical feedback to product development teams.
Collect and translate customer business requirements.
Assist with system configuration, escalation management, and risk mitigation.
Monitor system performance and build long-term customer relationships.

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