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Technical Account Manager

Posted 2 months agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 120000 - 175000 USD per year

🔍 Industry: ERP for product companies

🏢 Company: Rootstock Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SalesforceProduct DevelopmentResource PlanningCommunication SkillsCollaborationProblem SolvingTechnical support

Requirements:
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
  • 5+ years in technical support, IT consulting, or similar roles.
  • Advanced certifications related to ERP systems and Salesforce.
  • Experience in customer-facing roles with strong relationship management skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and diagnostic skills.
Responsibilities:
  • Become an expert in Rootstock's Architecture.
  • Provide a direct relationship with senior technical resources to resolve complex issues.
  • Relay technical feedback to product development teams.
  • Collect and translate customer business requirements.
  • Assist with system configuration, escalation management, and risk mitigation.
  • Monitor system performance and build long-term customer relationships.
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