Technical Account Manager

Posted 6 months agoViewed

💎 Seniority level: Manager, 7+ years

📍 Location: United States

💸 Salary: 75000 - 146000 USD per year

🔍 Industry: Cloud contact center software

🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt 12 months ago🫂 Last layoff 6 months agoCustomer Service SaaS Call Center Sales Enterprise Software

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementHTMLSalesforceCommunication SkillsC (Programming language)

Requirements:

7+ years of related experience, including a minimum of 3+ years in implementation/consulting services, support position, and/or sales engineering.
Strong project management, client management, and technical call center skills.
Experience in the Call Center industry.
Knowledge of TCP/IP Networking.
Practical understanding of VoIP applications and principles.
Proficient with WAN applications.
Strong knowledge of PBX, ACD, CTI, IVR, and other call center technologies.
Familiarity with Salesforce CRM.
Ability to interpret HTML/XML related web postings.
Excellent verbal and written communication skills.
Strong time management skills.
Entrepreneurial, self-starter mentality.
Willingness to travel.
B.A./B.S. or equivalent experience.

Responsibilities:

Manage Enterprise Clients that have purchased Five9's Premium Support offering.
Oversee day-to-day operational and tactical aspects of multiple customer implementations and escalations.
Implement, troubleshoot, and support Five9 call center software solutions in various configurations and environments.
Collaborate with Customers to optimize the Five9 call center software.
Present the value of Five9’s Services through demonstrations and discussions with clients.
Seek opportunities to increase customer satisfaction and strengthen client relationships.
Develop materials aligned with sales and services opportunity requirements.

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