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Customer Service Representative

Posted 3 days agoViewed

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💎 Seniority level: Entry, 1 year (Preferred)

💸 Salary: 23.5 - 31.0 USD per hour

🏢 Company: Elevation Church👥 101-250Association

🗣️ Languages: Fluency in English; Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)

⏳ Experience: 1 year (Preferred)

Requirements:
  • Preferred customer service experience of at least 1 year.
  • Fluency in English; knowledge of additional languages is a plus.
  • Experience with AI Intercom, Slack, or other CRM software is beneficial.
  • Proficient with navigation of websites and chat software.
  • Excellent written and oral communication skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Docs.
  • Customer-focused with strong interpersonal and tech-savvy skills.
Responsibilities:
  • Proactively monitor and de-escalate situations with unhappy customers.
  • Respond efficiently and accurately to customer inquiries, showcasing care and concern.
  • Navigate various platforms, including AI Intercom and the Company Website.
  • Maintain accuracy in information and customer records.
  • Meet and exceed departmental metrics and performance goals.
  • Utilize software and tools to provide exceptional customer service.
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