Customer Service Representative (German)

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Requirements:

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.

Responsibilities:

• Respond to customer inquiries and issues via voice and/or non-voice transactions.
• Identify and assess customer needs through active listening and questioning.
• Maintain detailed and accurate records of customer interactions.
• Update and manage customer accounts and profiles.
• Acquire in-depth knowledge of company products and policies.
• Enhance product knowledge and customer service skills through training.
• Collaborate with team members and departments for prompt issue resolution.
• Meet or exceed performance metrics.