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Part time Remote Customer Service Representative

Posted 5 days agoViewed

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💎 Seniority level: Entry, Minimum of 2 years

💸 Salary: 19.0 - 20.0 USD per hour

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: Minimum of 2 years

Requirements:
  • Minimum of 2 years experience in a high volume healthcare call center required.
  • Knowledge of healthcare claims review.
  • Health Care/Health insurance background required.
  • Experience with BCBS HMOI or other insurance plans is a plus.
  • Use of multiple systems including Teams and Excel; Jira experience is a plus.
  • Excellent verbal and written communication skills.
Responsibilities:
  • Assuring the accurate and timely handling of client and member calls with total follow through.
  • Providing excellent customer service.
  • Answering client and provider questions including claims payment, status, and coverage information.
  • Interpreting client health plan protocol.
  • Reviewing claims status and providing status to members.
  • Maintaining accurate and complete call documentation.
  • Returning incoming calls and assisting with other duties as assigned.
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