Care Coordinator - Customer Service Representative

View full description

Requirements:

• High School Diploma or equivalent.
• 2 - 4 years in a customer service role providing written and verbal support.
• Appreciation for delivering an incredible customer experience.
• Tech-savvy and ability to quickly learn multiple tools (e.g., Slack, CRM - SFDC, Asana, Front).
• Effective time management and self-drive.
• Able to work quickly and independently in a fast-paced environment.
• Ability to work a regularly assigned schedule, including evenings and weekends.
• Consistent internet speed of 25 mbps, 50 mbps preferred.
• Experience with high-performing teams in a high-growth startup is a plus.

Responsibilities:

• Triage, route and answer inbound questions from clinicians across various communication channels.
• Provide prompt and quality responses while meeting SLAs.
• Maintain a positive and empathetic attitude during all interactions.
• Become an expert in Trusted communication and workflows.
• Work closely with Payroll and Billing to support functions.
• Identify areas for process and product improvements based on feedback.