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Customer Service Representative

Posted 9 days agoViewed

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💎 Seniority level: Entry

📍 Location: Fleming Island, Florida, United States

🔍 Industry: Technology

🏢 Company: Technology Segue

🗣️ Languages: English

Requirements:
  • Proven experience in customer service or a related field.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Excellent problem-solving skills and a customer-focused mindset.
  • High school diploma or equivalent required; a bachelor's degree is a plus.
Responsibilities:
  • Respond promptly to customer inquiries through various communication channels (phone, email, chat).
  • Provide accurate information regarding products, services, and company policies.
  • Assist customers with order placement, account management, and troubleshooting.
  • Follow up with customers to ensure satisfactory resolution of their inquiries.
  • Identify and escalate complex issues to the appropriate departments when necessary.
  • Document interactions and maintain accurate customer records in the database.
  • Work collaboratively with team members to enhance the overall customer experience.
  • Gather customer feedback and suggest improvements to enhance service delivery.
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