Apply📍 Fleming Island, Florida, United States
🧭 Full-Time
🔍 Technology
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Excellent problem-solving skills and a customer-focused mindset.
- High school diploma or equivalent required; a bachelor's degree is a plus.
- Respond promptly to customer inquiries through various communication channels (phone, email, chat).
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order placement, account management, and troubleshooting.
- Follow up with customers to ensure satisfactory resolution of their inquiries.
- Identify and escalate complex issues to the appropriate departments when necessary.
- Document interactions and maintain accurate customer records in the database.
- Work collaboratively with team members to enhance the overall customer experience.
- Gather customer feedback and suggest improvements to enhance service delivery.
Posted 9 days ago
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