Customer Service Representative - Behavioral Health (Mon-Fri 11:45AM-8:00PM EST)

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Requirements:

• 1-3 years of customer service experience within a call center atmosphere.
• Preferred qualifications include previous behavioral health experience.
• Associates degree is preferred.
• A background in medical or insurance fields is preferred.

Responsibilities:

• Creates an emotional connection with members.
• Understands and engages with members to support their health needs.
• Anticipates customer needs and builds trusting relationships.
• Reviews member claim history for accurate tracking of benefits.
• Explains members' rights and responsibilities according to contract.