Customer Service Representative with High Level of Italian (Part Time / WFH)

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Requirements:

• Fluent in Italian with exceptional grammar and spelling.
• Fluency in both written and spoken English.
• A genuine passion for delivering outstanding customer service.
• Proven ability to manage administrative tasks efficiently and accurately with attention to detail.
• A professional and proactive approach to identifying and resolving customer issues.

Responsibilities:

• Act as a passionate advocate for customers, ensuring their needs and concerns are addressed effectively.
• Develop and maintain a deep understanding of products and services to provide accurate information.
• Deliver seamless support across all channels, including phone, email, chat, and social media.
• Analyze customer issues, identify root causes, and offer personalized solutions.
• Represent the brand and its values in every interaction, fostering positive customer relationships.