Clinical Communication Specialist

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Requirements:

• English language (C1 level or higher)
• Background in healthcare, with experience in patient interaction and administrative support.
• Familiarity with medical terminology and clinical workflows is preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Proficiency in using electronic medical records (EMR) systems and communication tools.
• Excellent interpersonal skills and a patient-centered mindset.

Responsibilities:

• Serve as the primary point of contact for patients, answering inquiries and providing information about services and procedures.
• Schedule appointments and manage changes while ensuring optimal clinic workflow.
• Assist in gathering and verifying patient information, including medical history and insurance details, before appointments.
• Support clinical staff by relaying patient concerns, test results, and updates promptly and accurately.
• Communicate pre- and post-procedure instructions to patients and answer related questions.
• Monitor and respond to messages and requests through multiple communication channels, such as phone, email, and patient portals.
• Coordinate with other departments to ensure timely follow-up on referrals, lab results, and other patient-related tasks.
• Maintain accurate records of patient interactions and update the electronic medical records (EMR) system as needed.
• Provide empathetic and culturally sensitive communication tailored to patient needs.