Associate GIS Analyst | Analyste SIG associé(e)

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Requirements:

• 0 to 3 years of professional experience in GIS
• University/College degree or diploma in GIS, Computer Science, Geography, or related discipline
• Passion for GIS and Esri technology.
• Eagerness to build a long-term career with Esri Canada.
• Dedication to sharing GIS knowledge and expertise with others.
• Candidates who are adaptable and flexible, capable of adjusting to changing priorities and contributing effectively in diverse situations.
• Resourcefulness and adept problem-solving skills, even where there is no clear path to a solution.
• A high level of emotional intelligence to be able to navigate challenging customer or colleague interactions with professionalism.
• Strong communication, writing, active listening, and presentation skills.
• Commitment to continuous learning and adaptability to technological changes.
• Excellent time management and prioritization skills.
• Ability to thrive in both remote and in-office work environments.

Responsibilities:

• Collaborate with the Manager, Support Enablement, on an ongoing basis to help identify your skill gaps and areas of personal development.
• Partner with our customers and colleagues to effectively resolve technical issues with Esri products through phone, email and remote sessions while demonstrating a sense of urgency and professionalism.
• Work on professional services projects by completing assigned tasks on time as directed by a project manager or technical lead.
• Proactively pursue self-instruction on all relevant technical topics whenever possible.
• Obtain an Esri Technical Certification.
• Prepare for and co-deliver Esri instructor-led courses.
• Contribute to proactive customer support efforts such as blog posts, webinars, instructional videos, and customer onboarding.
• Assist with strategic projects to help promote Esri Canada and Esri technology to the public.
• Assist in preparing and presenting webinars, seminars and demos.