Customer Success Manager (Mid Market - Public Safety)

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Requirements:

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Ability to travel 10+% of the time.
• Ability to obtain Part 107 certificate.
• Proven track record of implementing new technology and working with technical teams.
• Experience driving implementation and value of hardware or software in large enterprises.
• Excellent written and verbal communication skills and focus on project management.
• Experience working in a digital customer success motion.
• Experience with commercial unmanned aircraft systems and related software development.

Responsibilities:

• Build scalable processes for customer onboarding and post-sales success.
• Track and manage all implementation projects with mid-market enterprise customers.
• Develop healthy customer relationships through proactive support.
• Quantify product feedback and communicate it to executives.
• Advocate for enterprise customers through understanding their use cases.
• Lead Quarterly Business Reviews and customer check-ins.
• Manage approximately 50 accounts to drive adoption and ensure renewals.