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Onboarding Coach

Posted 7 days agoViewed

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💎 Seniority level: Entry, 1+ years

📍 Location: Philippines, APAC, EU

🔍 Industry: Hospitality software

🏢 Company: Third-Party Job Posts

🗣️ Languages: English, French, Spanish, Portuguese, Italian

⏳ Experience: 1+ years

🪄 Skills: Project ManagementTroubleshootingTechnical supportCustomer support

Requirements:
  • 1+ years of hospitality experience in hotels, hostels, BNBs or similar.
  • Communication skills and a positive attitude.
  • Fluent in English.
  • Problem-solving skills and project management experience.
  • A compatible degree.
  • Tech-savvy with computers and systems.
  • Excellent internet/wifi connection.
  • Note: This is an entry-level position.
Responsibilities:
  • Responsible for onboarding, training and the overall success of assigned clients using the Cloudbeds platform through video conferencing, phone calls and emails.
  • Assist and support existing customers daily in the use of the software.
  • Partner and work closely with Sales to define and achieve customers’ success criteria and ensure renewal.
  • Resolve customer complaints and questions through various communication methods.
  • Troubleshoot escalated issues and conduct onboarding calls.
  • Act as a trusted advisor and subject matter expert for clients.
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