Customer Success Manager, Circle Plus

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Requirements:

• Strong alignment with company values.
• Proficient in English at CEFR Level C2 / ILR Level 5.
• 3+ years directly with creators or community management, or 4+ years in SaaS customer success.
• Experience managing relationships with multiple stakeholders under tight timelines.
• Comfortable understanding various business models.
• Possess a growth mindset with constructive feedback.
• Driven and process-oriented.
• Ability to switch contexts between various customer interactions.
• Team player with integrity, capable of documenting effective processes.
• Aptitude to communicate technical concepts effectively.
• Resourceful and proactive team player.
• Experience leveraging product usage data.

Responsibilities:

• You’ll be passionate about building relationships, helping clients succeed in community building.
• Serve 75-100 customers through their lifecycle from onboarding to renewal.
• Onboard 6-10 new customers monthly, delivering guidance through strategy and implementation meetings.
• Develop strong relationships with customers to drive product adoption and retention.
• Analyze customer usage to identify risks and opportunities.
• Communicate with clients and internal stakeholders to provide timely feedback.
• Maintain a deep understanding of the Circle platform and online community strategies.
• Partner with internal stakeholders to share customer experiences.
• Advocate for customers by providing product feedback.
• Contribute to improving customer success processes.