Director of Customer Success - Americas

Posted about 1 month agoViewed

💎 Seniority level: Director, A minimum of five years professional experience dealing directly with customers and large organizations in a role within customer success, and a minimum of three years in a leadership role within Customer Success

📍 Location: United States

🔍 Industry: Ecommerce

🏢 Company: Constructor

⏳ Experience: A minimum of five years professional experience dealing directly with customers and large organizations in a role within customer success, and a minimum of three years in a leadership role within Customer Success

🪄 Skills: LeadershipProject ManagementStrategic ManagementMentoringCoachingCross-functional collaborationCustomer Success

Requirements:

Excellent communication and interpersonal skills.
A minimum of five years professional experience in customer success roles.
At least three years in a leadership role within Customer Success.
Ability to gather knowledge of APIs and their integration.
Experience managing and mentoring others, with a strong focus on team building.

Responsibilities:

Lead, develop and scale a team of high-performing Customer Success Managers.
Establish and implement proactive processes and systems for customer retention and satisfaction.
Create and deploy Customer Experience strategy tailored for each customer.
Maintain executive-level value with customer executives and teach this approach to the Customer Success team.
Lead cross-functional discussions focused on retention and partnership strategy.

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