Customer Success Manager (Azerbaijan)

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Requirements:

• Based in Baku, Azerbaijan.
• At least 1-year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines.
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage.
• Knowledge of the revenue structure of hoteliers would be a great advantage.
• Strong communication skills, both written and verbal, in Azerbaijani and English.
• Very proactive, able to build strong relationships with clients.
• Strong analytical skills.
• Comfortable with CRM and computer software (Excel, Power BI).
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Responsibilities:

• Be the primary contact for local clients in Azerbaijan, addressing any queries or issues early on.
• Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly.
• Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
• Handle 15 onsite meetings per month with clients.
• Work alongside internal teams to fix client problems promptly and ensure their experience is smooth.
• Boost direct online sales with the current customer base.
• Focus on revenue strategy and assist partners in achieving high results.
• Participate in local events and be engaged in proactive marketing activities such as webinars, exhibitions, and business breakfasts.
• Work in a global team and exchange experience to implement best practices.
• Maintain knowledge of products and stay informed about industry trends and top practices.
• Promote clients' interests within the organization, encouraging the creation of new product features based on client feedback.