Travel Operations Manager (Tour Operator)

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Requirements:

• Passion for service & experience delivery
• Excellent inter-personal skills
• Administratively strong with good PC skills
• Full driving license
• Fluent in English
• Strong experience working in a customer facing role within the travel industry
• Sound understanding of Supplier Contracts
• Track record in conflict resolution
• Used to seasonal workload variances

Responsibilities:

• Inspecting hotel health & safety
• Managing and keeping updated the Resort Handbook
• Updating and loading supplier information in the company Res platform
• Manage bookings through the company database, whilst liaising with head office.
• Organise resort transfers for guests’ arrivals and departures
• Liaising with suppliers and confirming reservations and services pre-arrival
• Conduct a pre-arrival concierge service for guests.
• Offering and making sightseeing and activity recommendations
• Organising and reserving excursions and dinner reservations
• Meeting clients at the airport and holding welcome meetings
• Resolving conflict with clients
• Referring complaints and problems to senior management
• Writing reports
• Providing support when holidaymakers experience difficulties such as lost luggage or health problems
• Be on call 24 hours for guest and staff emergencies during the season