German Speaking IT Support Specialist - Athens (Remote in Greece)

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Requirements:

• Fluency in German and English, with strong communication skills both written and spoken.
• Previous experience in IT support or a related technical field is preferred.
• Excellent analytical and problem-solving skills with a focus on customer service.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Familiarity with CRM systems and remote assistance tools is beneficial.
• Ability to manage multiple tasks efficiently while working independently in a remote setting.
• A passion for technology and a commitment to ongoing professional growth.

Responsibilities:

• Provide high-quality IT support to German-speaking customers through various communication channels, including phone, email, and chat.
• Diagnose and troubleshoot a wide range of hardware and software issues to ensure customer satisfaction.
• Guide clients in utilizing products and services effectively, offering support and best practices.
• Accurately document client interactions and technical resolutions in the CRM system.
• Collaborate with technical teams to escalate complex issues and recommend improvements.
• Conduct follow-ups with customers to verify resolution and ensure satisfaction with services.
• Stay informed on new product updates and emerging technologies to enhance support capabilities.