Senior Customer Success Manager

Posted 13 days agoViewed

💎 Seniority level: Senior, 4-6+ years

📍 Location: India

🔍 Industry: Retail ecommerce

⏳ Experience: 4-6+ years

🪄 Skills: ShopifyGoogle AnalyticsTableauMicrosoft Excel

Bachelor’s degree in Marketing, Business, or a related field.
4-6+ years of experience in customer success, account management, or a client-facing role.
Strong analytical skills with experience interpreting data.
Exceptional communication and relationship-building skills.
High proficiency in spreadsheets and presentation tools.

Serve as the main point of contact for assigned clients, understanding their business goals and challenges.
Develop and refine omnichannel marketing strategies that align with client objectives.
Build trusted relationships with stakeholders and address client challenges promptly.
Partner with clients to define success metrics and provide actionable insights.
Lead strategic planning sessions and share industry best practices.

Posted 13 days ago

📍 India

🧭 Full-Time

🔍 Retail ecommerce

🔧 Requirements

Bachelor’s degree in Marketing, Business, or a related field.
4-6+ years of experience in customer success, account management, or a similar client-facing role.
Proven ability to develop and implement strategies for measurable results.
Strong analytical skills to interpret data and provide recommendations.
Exceptional communication and relationship-building abilities.
Proficiency in marketing analytics tools and familiarity with marketing automation platforms.

💡 Responsibilities

Serve as the main point of contact for assigned clients, understanding their business goals and challenges.
Develop and refine omnichannel marketing strategies aligned with client objectives.
Provide reporting and actionable insights to clients demonstrating ROI.
Monitor campaign performance metrics in collaboration with Data Analysts.
Lead strategic planning sessions, sharing best practices and identifying growth opportunities.
Advocate for clients internally and collaborate with different teams to ensure campaign execution.

ShopifyGoogle AnalyticsTableau

Posted 13 days ago