Senior Customer Success Manager

Posted about 2 months agoViewed

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💎 Seniority level: Senior, 4-6+ years

📍 Location: India

🔍 Industry: Retail ecommerce

🏢 Company: Bluecore, Inc.

⏳ Experience: 4-6+ years

🪄 Skills: ShopifyGoogle AnalyticsTableauMicrosoft Excel

Requirements:

Bachelor’s degree in Marketing, Business, or a related field.
4-6+ years of experience in customer success, account management, or a client-facing role.
Strong analytical skills with experience interpreting data.
Exceptional communication and relationship-building skills.
High proficiency in spreadsheets and presentation tools.

Responsibilities:

Serve as the main point of contact for assigned clients, understanding their business goals and challenges.
Develop and refine omnichannel marketing strategies that align with client objectives.
Build trusted relationships with stakeholders and address client challenges promptly.
Partner with clients to define success metrics and provide actionable insights.
Lead strategic planning sessions and share industry best practices.