ApplyVice President, Client Experience
Posted about 2 months agoViewed
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💎 Seniority level: Vp, 12+ years
📍 Location: US
💸 Salary: 240000.0 - 270000.0 USD per year
🔍 Industry: Digital health
🏢 Company: Hello Heart👥 101-250💰 $70,000,000 Series D almost 3 years agomHealthMedicalFitnessWellnessHealth Care
🗣️ Languages: English
⏳ Experience: 12+ years
🪄 Skills: Data AnalysisSalesforceCross-functional Team LeadershipProblem SolvingNegotiationClient relationship managementTeam managementCustomer Success
Requirements:
- 12+ years of experience leading teams in customer-facing roles (Account Management, Client Success, Sales).
- Management of at least $100 million in ARR with 100% YoY expansion.
- Experience in B2B, Benefits Administration, Digital Therapeutics, or related digital health fields.
- Problem-solving and strong negotiation skills with a focus on client health.
- Proficiency in Salesforce CRM, Google Suite, Asana, and Slack.
Responsibilities:
- Ownership of team's outcomes including ARR, adoption, health score, and customer satisfaction.
- Manage and scale enrollment activities to drive new user growth and maintain ARR goals.
- Create and drive strategic plans with Customer Success team for improving client health.
- Train teams on product value and support stakeholder strategy development.
- Mitigate risks to client health and manage administrative tasks related to client campaigns.
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