Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Senior Customer Success Manager

Posted about 1 month agoViewed

View full description

💎 Seniority level: Senior, 5+ years

📍 Location: United States

🔍 Industry: Text messaging solutions, compliance solutions

🏢 Company: Solutions by Text👥 101-250💰 $110,000,000 Private 8 months agoMobile PaymentsInformation ServicesConsultingSMSPaymentsInformation TechnologyFinTechProfessional Services

⏳ Experience: 5+ years

🪄 Skills: SQLData AnalysisComplianceAccount ManagementCustomer Success

Requirements:
  • 5+ years of applicable experience in a Customer Success/Relationship Manager position.
  • Passion for driving customer success and measurable business outcomes.
  • Demonstrated ability to articulate SBT’s business value.
  • Curiosity and problem-solving skills in real time.
  • Strong communication skills and adeptness in managing expectations.
  • Competitive nature with a desire to overachieve.
  • Professional demeanor in all interactions.
  • Commitment to enhancing customer happiness and relationships.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Excel skills are required.
  • BA/BS degree preferred or similar experience.
Responsibilities:
  • Act as the central point of contact for Lending and Banking customers.
  • Develop and manage account plans in partnership with your Account Executive.
  • Drive adoption of SBT solutions to enhance revenue growth.
  • Monitor customer health and identify risks to prevent churn.
  • Develop customer advocates for case studies.
  • Leverage data to support customer goals and demonstrate value.
  • Share best practices to maximize customer value from SBT solutions.
  • Focus on delivering exceptional customer satisfaction and experience.
  • Maintain accurate records of customer interactions.
Apply

Related Jobs

Apply
🔥 Senior Customer Success Manager, Strategic Accounts
Posted about 7 hours ago

📍 United States

🔍 Higher education

🏢 Company: Element451👥 51-100💰 $175,000,000 Private 2 months agoCRMAnalyticsMarketingSoftware

  • Minimum of 7 years in a customer-facing role, ideally in SaaS environments.
  • Proven track record of success in managing and growing high-value, strategic accounts.
  • Strong analytical and problem-solving skills.
  • Excellent communication, relationship management, and presentation skills.
  • Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.
  • Bachelor’s degree required.
  • Foster strong relationships with clients as the primary point of contact.
  • Oversee the implementation and management of client contracts.
  • Lead day-to-day execution of client projects in collaboration with the project team.
  • Conduct discovery sessions for platform implementation and optimization.
  • Conduct assessments of recruitment and enrollment processes.
  • Collaborate with internal teams to ensure seamless service delivery.

Project ManagementData AnalysisCRMCustomer Success

Posted about 7 hours ago
Apply
Apply
🔥 Senior Customer Success Manager, East
Posted about 12 hours ago

📍 Eastern US

🧭 Full-Time

💸 136000.0 - 204000.0 USD per year

🔍 B2B / SaaS

  • 5+ years of professional experience in B2B/SaaS.
  • Experience owning end-to-end post-sales experience for Developer Tools, Infrastructure, or Open Source products.
  • Experience managing Enterprise accounts and relationships with developers to C-suite.
  • Strong collaboration mindset and capabilities for remote work.
  • Knowledge of CI/CD, deployment pipeline, and SDLC process.
  • Ability to manage accounts with varying requirements.
  • Demonstrable self-starter, curious, and solution-focused.
  • Strong initiative, positive attitude, and willingness to learn technical concepts.
  • Manage a portfolio of Enterprise customers.
  • Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
  • Drive incremental value by guiding customer training and adoption.
  • Deliver Positive Business Outcomes while driving adoption across the Vercel Maturity Model.
  • Enable customers to effectively use Vercel solutions.
  • Prioritize account portfolio to ensure retention and growth.
  • Maintain high customer engagement and satisfaction.
  • Facilitate Executive Business Reviews.
  • Build and maintain account plans.
  • Act as the Voice of the Customer.
  • Partner with Sales to identify expansion opportunities.

Node.jsCloud ComputingExpress.jsFrontend DevelopmentREST APIReactCI/CDNetworkingCustomer SuccessSaaS

Posted about 12 hours ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 1 day ago

📍 North America

🔍 Loyalty and guest engagement for restaurants

🏢 Company: Thanx👥 51-100💰 $17,100,000 Series B about 8 years agoConsumer ReviewsCRMLoyalty ProgramsE-CommerceInformation TechnologyMobile

  • 5-7 years of software/B2B customer success management experience.
  • Experience managing complex portfolios of customers in restaurant, retail, and service industries.
  • Strong written and verbal communication skills.
  • Technical aptitude for understanding and optimizing platform usage.
  • Familiarity with software tools like Salesforce, Catalyst, Front, and Notion.
  • Manage all aspects of the Customer Success cycle for key accounts from onboarding to ongoing account management.
  • Develop success plans to achieve customer goals through the use of Thanx tools.
  • Build strong relationships and become a trusted advisor with customer stakeholders.
  • Analyze customer data to make recommendations that enhance ROI on Thanx platform.
  • Collaborate with various teams, including Sales, Onboarding, Product, and Engineering.

Project ManagementData AnalysisSalesforceCRMCustomer Success

Posted 1 day ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 5 days ago

📍 CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, DC

🧭 Full-Time

💸 85000.0 - 105000.0 USD per year

🔍 Cybersecurity

  • 4+ years' experience in customer success and account management with enterprise organizations.
  • Self-starter with a proven track record of driving customer success and aligning complex solutions at executive and departmental levels.
  • Experience in building and maintaining customer relationships.
  • Highly organized with the ability to document processes.
  • Proven success in managing growth and renewals for a book of business.
  • Understanding of cyber risk management or related frameworks.
  • Experience navigating complex organizations to identify expansion opportunities.
  • High proficiency in English, both written and spoken.
  • Ability to work cross-functionally and within teams.
  • Strong communication skills for translating complex ideas.
  • Responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.
  • Act as a trusted advisor to customers, meeting regularly with stakeholders to drive engagement.
  • Onboard strategic customers focusing on maximizing value while finding opportunities to increase usage.
  • Provide resources such as success plans and customer-specific training sessions, and organize regular check-in calls.
  • Translate customer requirements by understanding their risk management frameworks and offering tailored solutions.
  • Monitor customer health and intervene proactively when customers are not effectively using UpGuard.
  • Advocate for customers and provide updates to internal partners on customer perspectives and expansion opportunities.
  • Drive customer satisfaction, product adoption, and increase the lifetime customer value.
  • Develop strategic account plans that articulate customer goals and UpGuard's role in their success.
  • Engage in a fast-moving global team, contributing to ongoing improvements.

Project ManagementCybersecurityAccount ManagementRisk ManagementCRMCustomer Success

Posted 5 days ago
Apply
Apply
🔥 Senior Customer Success Manager - Agency
Posted 8 days ago

📍 United States

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🔍 Healthcare recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential CareStaffing AgencyHuman ResourcesRecruitingHealth Care

  • 5+ years in customer success, account management, or a similar client-facing role, ideally in SaaS, marketplaces, or healthcare.
  • Experience managing and driving post-sales revenue growth and client retention.
  • Strong personal presence, demonstrated in a partner/customer facing role.
  • Empathy for clients with a focus on their success.
  • Organizational skills in prioritizing, scheduling, time management, and meeting deadlines.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
  • Develop trusted, long-term partnerships with key stakeholders at staffing agencies.
  • Identify and execute upsell and cross-sell opportunities.
  • Collaborate with clients to implement effective campaigns and troubleshoot challenges.
  • Be the voice of the customer internally.
  • Identify new opportunities to improve processes and enhance customer engagement.

SalesforceAccount ManagementCRMCustomer Success

Posted 8 days ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 11 days ago

📍 United States

🧭 Full-Time

🔍 Fuel Asset Optimization

🏢 Company: Titan Cloud

  • Bachelor's degree in Business, Computer Science or related field.
  • At least 7 years of experience in 2+ high growth tech firms, preferably SaaS.
  • Proven track record managing six to seven-figure engagements.
  • Strong analytical, detail-oriented, and strategic thinking skills.
  • Exceptional stakeholder management and organizational skills.
  • Strong technical aptitude with the ability to explain complex products.
  • Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; including seamless customer onboarding, project success, retention, and renewal.
  • Define, drive, and demonstrate the value delivered to customers.
  • Oversee lifecycle processes and monitor customer engagement to prevent churn.
  • Develop tailored customer programs for long-term account growth.
  • Manage customer escalations and track metrics for customer health.

Project ManagementAnalytical SkillsAccount ManagementRelationship managementStakeholder managementCustomer SuccessSaaS

Posted 11 days ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 12 days ago

📍 United States, APAC, EMEA

🧭 Full-Time

💸 96800.0 - 135200.0 USD per year

🔍 AI legal tech, financial services

🏢 Company: Ontra👥 101-250💰 $200,000,000 Series B over 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware

  • 5+ years of customer success experience with at least 3 years in an enterprise CSM role, preferably in financial services.
  • Strong verbal and written communication skills.
  • Skilled at building relationships with decision-makers, including C-suite executives.
  • Ability to learn and distill complex technical concepts.
  • Interest in legal contracts, legal technology, and the private funds space.
  • Develop deep relationships with stakeholders across Ontra’s enterprise customers.
  • Develop, communicate, and execute adoption plans; consult the customer to meet individual needs.
  • Perform strategic business reviews and develop joint success plans.
  • Identify churn risk and work to eliminate that risk.
  • Function as the voice of the customer and provide internal feedback.
  • Demonstrate strong project management skills and attention to detail.

Project ManagementData AnalysisRelationship managementCustomer SuccessSaaS

Posted 12 days ago
Apply
Apply
🔥 Senior Customer Success Manager
Posted 27 days ago

📍 Chicago

🧭 Full-Time

💸 90000.0 - 120000.0 USD per year

🔍 Cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies

🏢 Company: Logiwa👥 101-250💰 $10,000,000 Series B over 2 years agoE-CommerceBusiness Information SystemsRetail TechnologySupply Chain ManagementCommercialSoftware

  • 4+ years of experience working within Warehouse Management Systems in implementation, Customer Success, or another customer-facing capacity.
  • 5+ years of experience owning customer accounts within a SaaS organization.
  • Proven experience in upselling and managing churn for retention and revenue growth.
  • Excellent multitasking and project management skills.
  • Strong problem-solving, communication, and customer management skills.
  • Demonstrated ability to learn new concepts quickly and work hands-on in a team environment.
  • BS/BA or equivalent experience/training.
  • Own post-sales relationships with a book of Logiwa customers.
  • Partner with clients through the customer journey to increase adoption and product engagement.
  • Proactively track customer metrics to ensure value from the product.
  • Work closely with Sales, Onboarding, Support, and Product for best customer experience.
  • Advise customers using knowledge of fulfillment, e-commerce, and Warehouse Management Systems.
  • Participate in account planning to identify growth opportunities.
  • Manage relationships in Custify to create success dashboards and reports.
  • Provide proactive engagement to assess risk and minimize customer churn.
  • Maintain up-to-date knowledge of Logiwa application to articulate business value.

Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS

Posted 27 days ago
Apply
Apply
🔥 Senior Customer Success Manager, USA, Remote
Posted about 2 months ago

📍 USA

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Fundraising and non-profit solutions

🏢 Company: Fundraise Up👥 101-250💰 $10,000,000 Series A almost 4 years agoArtificial Intelligence (AI)PaymentsNon ProfitB2BSocial ImpactEnterprise SoftwareFinTech

  • Proven work experience of 5-8 years in SaaS Customer Success.
  • Experience managing a customer book of business exceeding $2M ARR.
  • Familiarity with CRMs, Digital Marketing, Google Analytics, and Meta Pixel.
  • Excellent communication and presentation skills.
  • Ability to develop relationships with customers and stakeholders.
  • Understanding of performance metrics or KPIs.
  • Ability to work independently and collaboratively across teams.
  • Strong problem-solving skills for complex technical issues.
  • Ability to thrive in a fast-paced start-up environment.
  • Willingness to work outside normal hours as needed.
  • Own a portfolio of ~50 non-profit accounts.
  • Provide account management throughout the customer lifecycle.
  • Act as the main point of contact for all account management matters.
  • Deliver product training and technical support.
  • Conduct Quarterly Account Reviews.
  • Identify and mitigate risks to retain customers.
  • Expand relationships with senior-level stakeholders.
  • Identify and develop growth opportunities.
  • Handle customer escalations and drive resolution.
  • Exceed defined Growth and Retention metrics.
  • Analyze reports and trends to drive actions.
  • Collaborate with internal teams for customer satisfaction.
  • Incorporate customer feedback into product development.

Data AnalysisGoogle AnalyticsAccount ManagementData visualizationDigital MarketingTechnical supportCRMCustomer SuccessSaaS

Posted about 2 months ago
Apply
Apply
🔥 Senior Customer Success Manager (Remote, US-Based)
Posted about 2 months ago

📍 US

🧭 Full-Time

🔍 Database release automation, DevOps

🏢 Company: Liquibase

  • 5+ years of B2B customer success, account management, or consulting in customer-facing roles.
  • Experience engaging with technical engineering audiences, from end-users to executives.
  • Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
  • Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
  • Knowledge of Git and other source control systems.
  • Strong interpersonal and relationship-building skills.
  • Commercial mindset with a proven ability to identify and nurture business opportunities.
  • Analytical and problem-solving skills with attention to detail.
  • Exceptional written and verbal communication skills.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
  • Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
  • Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
  • Partner with Sales to identify and execute on renewal and expansion opportunities.
  • Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
  • Share operational best practices and help customers establish a Liquibase Center of Excellence.
  • Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
  • Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
  • Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
  • Conduct regular touchpoints to review progress against strategic and technical objectives.

PostgreSQLGitMySQLOracleDevOpsAccount ManagementTechnical supportCustomer Success

Posted about 2 months ago
Apply