Senior Enterprise Manager

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Requirements:

• 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology/SaaS.
• Experience with Salesforce or other lead generation tools is a HUGE plus.
• BS or BA or equivalent experience.
• Intellectual curiosity and proactiveness to learn about client business and issues.
• Highly collaborative and able to influence others.
• Strong organizational skills and decision-making capabilities.
• Exceptional written and verbal communication skills.
• Analytical with excellent problem-solving skills.
• Comfortable reporting data and performance metrics.
• Dynamic working persona with a sense of humor.

Responsibilities:

• Serve as the primary point of communications between established Enterprise clients and internal team members.
• Identify and execute on new growth opportunities with clients, managing against revenue targets.
• Enable successful and consistent renewals, showing continued value for Enterprise clients.
• Stay up-to-date on latest developments in client’s portfolio and business challenges/opportunities.
• Support Enterprise sales team with business development efforts for prospective clients.
• Collaborate closely with implementation and operations team for timely client onboarding.
• Work with product teams to translate client feedback into product insights.
• Ensure team is prepared for every client interaction and seek ways to advance relationships.